In order to return merchandise, you must email our customer service departmentfor details.
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less any shipping and gift wrapping charges.
We charge a 15% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded and shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Please return the merchandise to:
Palm Beach Perfumes
All returns must be shipped back to PalmBeachPerfumes using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by Palm Beach Perfumes and tracking information cannot be provided, will be the sole responsibility of the shipper. Please allow up to 14 business days to process your return or exchange.
You must notify us within 15 days from the date of your order if you have not received your package.